Custom Piece Deposit

Shipping Policy:

• We offer FREE economy shipping on all orders within the US. Your order will be carefully packaged in 100% recycled boxes.

• Each item is beautifully gift wrapped, and ready for gifting or personal enjoyment!

Estimated Delivery Time:

• Economy Shipping: 3-8 business days within the US.

Shipping Upgrades:

If you would like your order faster, please reach out! I'd love to work with you to make your purchase a wonderful experience.

Questions?

If you have any questions or concerns regarding shipping, feel free to contact us at elliebegin@gmail.com or call

(207) 248-7535.

*Please note that delivery times may vary depending on your location and any potential shipping delays beyond our control

RETURN POLICY

At Ellie Begin Jewelry, we want you to be completely satisfied with your
purchase. If for any reason you are not entirely happy with your order,
we offer a hassle-free return policy within 14 days of receiving your
item.

Standard Returns
- Items must be returned in their original condition.
- Customers are responsible for return shipping costs.
- Once we receive the returned item, we will issue a refund minus any shipping charges.

How to Initiate a Return:
1. Contact us at elliebegin@gmail.com or call 207.248.7535 to request a return authorization.
2. Pack your item securely, including original packaging.
3. Ship the item back to us using a trackable shipping method.

Refunds:
- Refunds will be issued to the original payment method within 5 business days of receiving the returned item.

Contact Us:
If
you have any questions or concerns about our return policy, please
don't hesitate to contact us at elliebegin@gmail.com. We are here to
help!!

Custom Orders:
-
We do not accept returns on custom orders. Each custom piece is crafted
with care and tailored specifically to your preferences.

How to Care for Sterling Silver Jewelry
Sterling silver naturally develops a patina over time, but regular care will keep it looking beautiful. To maintain its shine, store your jewelry in an airtight bag when not in use and avoid prolonged exposure to moisture, lotions, or perfumes. To clean, gently rub with a Sunshine polishing cloth or use Wright’s Silver Cream for a deeper clean.

How to Care for Brass Jewelry
Brass develops a warm patina over time, which many love for its antique look. If you prefer a bright, golden finish, clean your piece regularly with Bar Keepers Friend powder. Simply mix a small amount with water to create a paste, rub gently, and rinse thoroughly. For tough spots, use the finest grit steel wool (#0000) along with Bar Keepers Friend for extra polishing power.

Avoid prolonged exposure to water, lotions, or perfumes, and store your brass jewelry in a dry place to minimize oxidation. A quick polish will bring back its shine whenever needed!

How to Care for Gold-Filled Jewelry

Gold-filled jewelry is durable and made to last, but proper care will help maintain its shine:

Keep away from chemicals: Avoid exposure to perfumes, lotions, and household cleaners.

Clean gently: Use mild soap and warm water, then dry with a soft cloth.

Store properly: Keep in a dry, airtight container or jewelry pouch to prevent oxidation.

 Wear regularly: The natural oils from your skin help maintain its luster.

Our jewelry is shipped in
100% recycled boxes and tissue paper. All cast silver is recycled, and we employ low-waste business practices, recycling and reusing wherever possible.