Shipping & Returns
Shipping Policy
1. Shipping Methods and Timelines: We offer free standard shipping within the US, which typically takes between 2-8 business days for delivery.
2. Expedited Shipping: Expedited shipping options are available for an additional fee. You will be able to select your desired method in the checkout. If you have any questions about this feel free to contact me directly at EllieBegin@gmail.com or (207) 248-7535
3. Shipping Locations: We currently only ship within the United States. For international shipping, please visit our Etsy shop.
www.elliebeginjewelry.etsy.com
4. Shipping Rates: Enjoy free standard shipping on all US orders! Shipping rates for international orders can be found on our Etsy shop listed above in 3.
5. Order Processing Time:
- Orders of in-stock items: 3-5 business days processing time.
- Orders of made to order items: 3-8 weeks processing time.
- Pre-orders: Up to 8 weeks processing time before shipment.
6. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package's progress using the provided tracking number.
7. Delivery Issues: If you encounter any issues with your delivery, such as delayed delivery or damaged items, please contact us at EllieBegin@gmail.com or call 207-248-7535 for assistance. We will do our best to resolve the issue promptly!
8. Shipping Policy Updates: We reserve the right to update our shipping policy at any time without prior notice. Any changes to our shipping policy will be reflected on this page.
9. Contact Us: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at EllieBegin@gmail.com or call us at 207-248-7535. We will be happy to assist you.
RETURN POLICY
At Ellie Begin Jewelry, we want you to be completely satisfied with your purchase! If for any reason you are not entirely happy with your order, we offer a hassle-free return policy within 14 days of receiving your item.
Standard Returns
- Items must be returned in their original condition.
- Customers are responsible for return shipping costs.
- Once we receive the returned item, we will issue a refund minus any shipping charges.
How to Initiate a Return:
1. Contact us at elliebegin@gmail.com or call 207.248.7535 to request a return authorization.
2. Pack your item securely, including original packaging.
3. Ship the item back to us using a trackable shipping method. We recommend using Pirate Ship.
Refunds:
- Refunds will be issued to the original payment method within 5 business days of receiving the returned item.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact us at elliebegin@gmail.com. We are here to help!!
Custom Orders:
- We do not accept returns on custom orders. Each custom piece is crafted with care and tailored specifically to your preferences.
